Every hospital measures patient satisfaction. In fact HCAHPS requires that hospitals not just measure patient satisfaction but use a third party to administer their surveys. One notable company is Press Ganey. Many hospitals ask questions over and above the minimum requirements of HCAHPS. In the Press Ganey survey they often ask directly about IV starts – which can be impacted by Vein Illumination.
Clearly, the number of sticks or amount of pain experienced during veinipuncture is likely to have an impact on how a patient will respond on their survey. One survey asks the patient to score “skill of the nurse starting IV” by labeling it very poor, poor, fair, good or very good.
Vein Illumination is in use by thousands of hospitals with the goal of improving first stick success, reduce the level of multiple sticks – all of which can improve patient care and patient satisfaction.
Is your hospital ready to meet the challenge?